Refund Policy

Overview

At CRAVONLITHAX, we are committed to ensuring customer satisfaction with every purchase. This Refund Policy outlines the terms under which you may return a product and receive a refund.

Eligibility for Refunds

• Items must be unused and in the same condition you received them.
• Products should be returned in their original packaging.
• Refund requests must be made within 30 days of the purchase date.

Non-Refundable Items

Several types of goods are exempt from being returned. These include:

• Downloadable software products
• Gift cards & promotional items
• Personalized or custom-made items

Refund Process

To initiate a refund, please follow these steps:

1. Reach out to our support team at [email protected] with your order details.
2. Once your request is approved, you will receive instructions on how to return your item.
3. Upon receipt of your returned item, a refund will be processed to your original payment method within 10 business days.

Exchanges

If you need to exchange an item, please contact us at [email protected] for further assistance.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank and credit card company first. If you've done this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our Refund Policy, please contact us through our support email or phone.